Misconceptions surrounding eBay

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  • seal006
    Member
    • Jun 2010
    • 2330

    #1

    Misconceptions surrounding eBay

    There have been numerous threads and posts about eBay pros and cons. I think most of the cons stem from misconceptions about eBay and retail in general. I had a huge post that I typed out in Word a couple of weeks ago, but have since "lost" it somewhere on my computer before I could post it. I would like to examine what I have seen.

    Many people claim the eBay fees are too high. This simply is not true in the real world of retail. The most it would cost you to list an item on eBay without a reserve or fixed price is $2, and that is only if your starting bid is set at $200 or more. $2 is only 1% of $200. The seller's premium is 9%. Which is very little in the real world of auctions or even brick and mortar. In a brick and mortar store you have lots of overhead. Rent, lights, water, gas, phone, advertising, and the list goes on and on. Where do you get the money to pay for all of that? From the items you sell. On eBay, you do not have all of that overhead. Other "reputable" auction houses will charge you 10-20% seller's premium, which is higher than the 9% from eBay.

    Now comes the complaint about PayPal. They charge 2.9% to process the payment paid for your item. Someone please show me any other payment processing that is cheaper than that, where there is no monthly fee or minimum transactions. Every single processing company i have explored charged more than 2.9% or you had a monthly fee of at least $50 or had to have a minimum of $1000 or more a month or you were charged a "penalty".

    Bottomline: for a mere 12% you have an opportunity to reach an audience of over a billion people worldwide. The misconception that eBay does nothing to earn this is erroneous. They have paid a lot of money to market themselves as the #1 place on earth to find and buy anything your heart desires. They have taken all the risk out of accepting stolen credit cards. They provide you an easy to use interface in which you can upload items for sale. They have integrated a payment process so that you can get paid immediately. They have done all of this from your 12%. Show me where you can accomplish all of that on less than 12% of your total sales. It is impossible. This is coming from someone who has been involved in retail for25 years now. I have been doing online sales BEFORE eBay even existed. I held online baseball card auctions on the Prodigy message boards some 20 years ago, before websites even existed. I remember paying $25 a month to access the internet, and that was only for 30 minutes. You were charged for every minute over. My bill came to over $200 each month. Thank God for the internet. Thank God for eBay.
    "If Free Speech stops when someone gets offended, it is not really Free Speech."
  • Maineman750
    Administrator

    • Apr 2011
    • 12079

    #2
    Nice summarization Sean....really nothing to add
    https://www.ebay.com/sch/maineman750...75.m3561.l2562

    Comment

    • hasfam
      Paid Member

      • May 2009
      • 6291

      #3
      Yep. Says it all.
      Rock
      My LCR Photo Album of Graded Lincoln Cent Cherry Picker Varieties

      Comment

      • liveandievarieties
        TPG & Market Expert
        • Feb 2011
        • 6049

        #4
        Couldn't agree more, I pay ebay hundreds and hundreds of dollars a month, over a thousand a few different times... and I'm pleased to- if I owe eBay money, it's because I've made money. I wish I owed them $10K a month!
        [B][FONT=Franklin Gothic Medium][SIZE=2]Chris & Charity Welch- [COLOR=red]LIVEAN[/COLOR][COLOR=black]DIE[/COLOR][COLOR=blue]VARIETIES[/COLOR][/SIZE][/FONT][/B]
        [FONT=Franklin Gothic Medium]Purveyors of Modern Treasure [/FONT]

        Comment

        • seal006
          Member
          • Jun 2010
          • 2330

          #5
          Mark, I want to understand your point of view. That does not mean I have to agree with it. Give me a hard facts like I have provided to back your perspective. I do not consider this a debate. It is a fact finding mission.
          Last edited by seal006; 09-23-2012, 11:20 AM.
          "If Free Speech stops when someone gets offended, it is not really Free Speech."

          Comment

          • flyhi3
            Member
            • Mar 2012
            • 3702

            #6
            Very good points, that is true. Nothing to add, you summed it up wonderfully.
            Alexander Helzel
            Ecrater eBay Facebook

            Comment

            • ShyCent

              #7
              Ebay is pretty straight forward. I am surprised to see so many "Moderator" deleted posts. you would think religion or politics was being discussed. Either you like and Acura or you don't. Simple. Lets get on with cents.

              Comment

              • seal006
                Member
                • Jun 2010
                • 2330

                #8
                Originally posted by ShyCent
                Ebay is pretty straight forward. I am surprised to see so many "Moderator" deleted posts. you would think religion or politics was being discussed. Either you like and Acura or you don't. Simple. Lets get on with cents.
                I think it might be a misunderstanding of retail in general. Especially in the collectibles market. I have managed my own businesses, small mom and pop music stores, a multi-dealer antique mall, and a multi-million per year corporate store. I have done about everything one can do in retail. It is not difficult to understand. It just takes time to.
                "If Free Speech stops when someone gets offended, it is not really Free Speech."

                Comment

                • acloco

                  #9
                  Your good points are valid. Now, what about the bad?

                  I was one of the first 5000 members of paypal (before ebay bought them). Loved it. They truly had your back. Now...not really. If somebody knows the ever changing rules better than you, then, kiss the funds goodbye. I was fleeced for $850. Gone. Done.

                  They continually allow unscrupulous buyers and sellers back on the site. Should be simple - name, real address, DL number, and credit card - no excuses.

                  Comment

                  • Maineman750
                    Administrator

                    • Apr 2011
                    • 12079

                    #10
                    acloco..how about sharing the details ? I've been pretty lucky in having reclaimed over $2000 for counterfeit coin purchases...and one had an address at a bed and breakfast in England...I thought that was a lost cause for sure. Your detailed story could save some of us a problem.
                    https://www.ebay.com/sch/maineman750...75.m3561.l2562

                    Comment

                    • seal006
                      Member
                      • Jun 2010
                      • 2330

                      #11
                      I too would like to hear more. I have had nothing but great service. The rules that they have are not much different than any other service like theirs.
                      "If Free Speech stops when someone gets offended, it is not really Free Speech."

                      Comment

                      • copperlover

                        #12
                        I think that Ebay is less expensive and is better for new collectors as there is no minimum for buyers, whereas some of the other sites set minimum charge no matter the price of the item. I have to agree with you Sean. This is looking at Ebay from a buyers standpoint.

                        Lucien

                        Comment

                        • liveandievarieties
                          TPG & Market Expert
                          • Feb 2011
                          • 6049

                          #13
                          On the con side, there is the fact that even as a top rated power-seller (they claim to offer superior customer service to their top sellers), you still get a non-english speaking person (extremely heavy accent) and get put on hold for absurd periods of time when calling about even the simplest of matters. I spent 110 minutes on the phone with eBay the other day- was on hold for 33 minutes straight at one time and was put on hold a total of 6 different occasions. In the end, they suggested I call the seller to resolve the matter. They put me on hold to get the contact info- at the same time I made a user information request, had the contact info in less than 30 seconds and it was 9 minutes before the customer service rep came back on the line. That gets old.
                          [B][FONT=Franklin Gothic Medium][SIZE=2]Chris & Charity Welch- [COLOR=red]LIVEAN[/COLOR][COLOR=black]DIE[/COLOR][COLOR=blue]VARIETIES[/COLOR][/SIZE][/FONT][/B]
                          [FONT=Franklin Gothic Medium]Purveyors of Modern Treasure [/FONT]

                          Comment

                          • coincollectingenterprises
                            Member
                            • Feb 2012
                            • 444

                            #14
                            My thoughts on Ebay in which I have a problem with:

                            (quick history on my knowledge of Ebay. Aside from selling currently of all various dollar sizes, I had an account when I was in high school years ago before you even had to be 18).

                            When Ebay and Paypal essential became the same company, the structure in charges changed. Ebay no longer deducted their fees from your sale, they bill you. This was so the 2.2% or 2.9% charged by Paypal would be on the full sale price without Ebay fees being deducted.

                            Recently, Ebay changed their policies electronically where you are no longer allowed to sue in a class action law suit unless you opt out via regular postal mail in writing. The only way to sue, according to their policies is individually.

                            The fees are the fees. That's fine. However, I dislike the double dip in fees since the two companies merged and feel this recent policy change is a direct reflection that they will be sued for something (most likely this double dip fee).

                            This is entirely speculation and opinion of course. There are many great things about both Ebay and Paypal. After all, I use both. However, Ebay really should stick to subtracting their fee as the item sells and Paypal take their fee on that post-Ebay fee amount.

                            Positively speaking, Ebay does provide a vast outreach to attract more customers. HOWEVER, Ebay makes it incredibly difficult to service said customers as they are incredibly worried you'll sell off Ebay. Call me old school, but I would rather talk to someone on the phone and work out the various customer service questions and details than in writing where things can be misconstrued or misunderstood. However, I can't put a phone number in a message to an Ebay customer for Ebay fears I'll take the deal off Ebay. Sure, that could happen. But in general, it's going to happen anyway with some staying on Ebay and others off Ebay. It therefore hinders customer service.

                            In conclusion, I find it amusing that a company feels they can legally force you into how you have to sue (aka no class action law suits). After all, that policy by itself is not law, and can be legally challenged. I do wonder what they anticipate happening...

                            Oh, and Ebay bucks don't work for bullion categories? Come on now... that whole rewards program is frustrating at times as it encourages false category listings.

                            Keep in mind, I am writing from a SELLER perspective.
                            Copper Pennies: coincollectingenterprises.com
                            wheat-cents.com, Unsearched Coin, 90% US Silver coins

                            Comment

                            • seal006
                              Member
                              • Jun 2010
                              • 2330

                              #15
                              This is a well thought post. I would like to examine some of what you have posted.

                              When Ebay and Paypal essential became the same company, the structure in charges changed. Ebay no longer deducted their fees from your sale, they bill you. This was so the 2.2% or 2.9% charged by Paypal would be on the full sale price without Ebay fees being deducted.
                              This would be an awesome thing, but unfortunately eBay is not the only online thing PayPal is used for. It is mostly used for eBay, but I use it everyday for my own website. Like wise PayPal is not the only means to collect funds from buyers. Granted it is the most used. The fact that they bill you rather than charge you on the spot allows you to collect your money before paying for their service.

                              Positively speaking, Ebay does provide a vast outreach to attract more customers. HOWEVER, Ebay makes it incredibly difficult to service said customers as they are incredibly worried you'll sell off Ebay. Call me old school, but I would rather talk to someone on the phone and work out the various customer service questions and details than in writing where things can be misconstrued or misunderstood. However, I can't put a phone number in a message to an Ebay customer for Ebay fears I'll take the deal off Ebay.
                              EBay is an auction site. You cannot leave contact info on your items at a live auction, so why should eBay be any different? Trying to prohibit transactions from circumventing them out of the equation is smart business on their part. Here they have provided you with the means to sell something, and now you want it all for FREE? How can a company survive with that business model? If you do not want to pay their fees you do not have too. You just don't get to use their service. Google is the world's leader in search engines. They make their money on advertising. What if the advertisers tried to find a way to get thier ads on there without paying? Answer: we would not have Google.

                              As for all the talk about lawsuits, any good lawyer can tear right through any "scare tactic" used. That is all that is. It is a scare tactic to ward off any unknowledgable person from suing them.

                              Bottomline to me is, they are a company, and have every right to make as much money as they want. If I do not want to contribute to it, I will go somewhere else.
                              Last edited by seal006; 09-29-2012, 03:54 PM.
                              "If Free Speech stops when someone gets offended, it is not really Free Speech."

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